Shipping policy

At Elovia Co, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for details on processing times, shipping rates, and delivery expectations.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

  • Domestic Shipping: 5–10 business days

  • International Shipping: 7–20 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays, carrier issues, or peak seasons.

Shipping Rates

  • Shipping costs are calculated and displayed at checkout.

  • From time to time, we may offer free or promotional shipping, which will be clearly communicated on our website.

International Shipping & Customs

  • We ship internationally to select countries.

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

  • Elovia Co is not responsible for delays caused by customs processing.

Tracking Information

  • Tracking details will be emailed once your order ships.

  • Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

Incorrect Address & Undeliverable Packages

  • Please ensure your shipping address is correct at checkout.

  • Elovia Co is not responsible for orders delivered to an incorrect address provided by the customer.

  • If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend the order.

Lost or Delayed Shipments

  • If your order appears delayed or lost, please contact us at [your support email] with your order number.

  • We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: support@eloviaco.com
Business Name: Elovia Co Shop
Phone Number: +1-307-310-7860